Return & Refund Policy

**Return and Refund Policy for Moraar.com**

**1. Introduction**

This policy outlines the procedures and conditions under which returns and refunds are processed on moraar.com. Your use of our services constitutes acceptance of this policy.

**2. Return Eligibility**

- Products are eligible for return only if they are received in a damaged condition.

- An uncut video proof of opening the package must be provided to support the claim of damage.

- The video must clearly show the product's condition from the time of unboxing.

**3. Refund Eligibility**

- Refunds are issued solely for products that are confirmed to be damaged upon arrival.

- The refund will be processed after the damaged product is returned to us and the claim is verified with the video proof.

**4. Return Process**

- To initiate a return, contact our customer service team at info.heatpunch@gmail.com within 48 hours of receiving the product.

- Provide the uncut video proof along with your order details.

- Once your return request is approved, we will provide instructions for returning the product.

**5. Refund Process**

- Upon receipt and verification of the returned product and video proof, the refund will be initiated.

- Refunds will be credited to the original method of payment within 7-10 business days.

**6. Exceptions**

- Products that are not damaged or do not have valid video proof will not be eligible for return or refund.

- Requests for return or refund made beyond the specified time frame will not be entertained.

**7. Contact Information**

For any queries regarding returns and refunds, please reach out to our support team at info.heatpunch@gmail.com.

**8. Policy Amendments**

We reserve the right to update or change our Return and Refund Policy at any time. Please review this policy periodically.